R&B@OTC: Along with 78,000 Other People, We Came to See and Be Seen.

We forget. We all forget – and fast, too. When I wrote here about the 2008 Offshore Technology Conference, oil was $128/barrel. Today, after the close of this year’s OTC, the price is $97.30 – down from a high of $113 a month ago. In the middle, there have been ups and downs, spills and chills and drilling moratoria. Plus constant predictions of “the end of civilization as we know it” in terms of a bleaker, far more expensive energy future.

So why, in the face of so much negativism and angst, did more than 78,000 of us go to OTC 2011, generating another record-busting year? One reason is our recognition (at least as far as I can tell) that oil and gas aren’t the end of us; but rather, they’re Western civilization’s guarantor.

That’s a big word but no less true. Hydrocarbons not only fuel our present lives, they assure the quality and durability of what we have achieved financially and culturally.

This is not to say our industry doesn’t have its tin ears and big mouths. Transocean’s boneheaded safety bonus announcements a month ago are just one example of how to make an entire business segment look real bad.

OTC is energy – the thrilling buzz of making things happen, of participating. It only took me and Brian Bearden sitting together in the PSR Group booth for five minutes, getting this caricature drawn, to also draw a cheerful crowd of lookers…and sitting ducks for the PSR people working the booth. (Thanks and you’re welcome to the PSR gang!)

George Foster of Foster Marketing answered me this: “What’s the marketing value of exhibiting at the Offshore Technology Conference?”

Trade shows are the last bastion of building personal relationships in this digital age. The opportunity to reacquaint with clients and prospects from all over the world at OTC is  phenomenal. Not only the relationship-building, but to know that making one sale pays for the show makes OTC well worth the expense.

I have pushed the same query to other colleagues, veterans of working in or visiting clients at this year’s OTC. When I get more answers, I’ll post them and let you know. Meanwhile, newly headlined Barrett-Wehlmann-Proctor principal Jim Proctor splits being seen five ways:

From the optimist’s perspective, it’s keeping your brand relevant in the context of the global industry’s biggest event of the year.

From the pessimist’s point of view, it’s not being conspicuous by your absence.

For the salesperson: “I can see 40 customers in a day, not get on a plane and it only costs $1.7 million.”

For the marketer, it’s accumulating those pesky exhibitor points and improving location – year after year.

And from the CFO’s perspective: “What else are we going to do with all these profits?”

Thank you to Tuesday’s wingman Bearden, principal of web design consultancy Upstream Marketing. Thanks to Signalwrite clients here and abroad, and to everyone who made a great OTC 2011 possible…nothing cartoonish about any of ‘em but great colleagues all.

When It’s All Blown Up – Beyond Crisis Communications.

The “disaster in the Gulf” has generated far more than sad deaths and leaking hydrocarbons – as if these are not enough. There was big-time yelling (did you see James Carville on TV yesterday?). Plenty of finger-pointing and blame-passing. Tremendous political pressure. And also, engineering challenges and potential triumphs when the leaks are stopped and the clean-up has been accomplished.

Looking back to the quiet times BL (Before Leak), you may find reading “Schumpeter” instructive. BL in this case is April 8, 2010, a couple of weeks before Deepwater Horizon blew up. The Schumpeter to whom I’m referring is the nom-de-plume of the regular Business editorializer for The Economist.

This Schumpeter wrote here about “Brand rehab.” He outlined two rules for successful crisis management:

First, the boss needs to take charge. This means sidelining corporate cluck-cluckers such as lawyers (who worry that any admission of guilt will lead to lawsuits) or financial officers (who obsess about the bottom line). It also means putting the survival of the company above personal considerations. Many of the most damaging crises, by contrast, have resulted from foot-dragging at the top.

The second rule is that crisis-racked firms should redouble their focus on their customers.

Now we’ve gone beyond the normal activities of crisis management, or crisis communications. In the case of the leaking well, all the stakeholders, from the crew and families of the sunken rig to the people who live and work along the shores of the eastern Gulf of Mexico, to company shareholders, to politicians, have been seriously affected.

It’s not like the Tiger Woods version of the problem which The Economist article actually addresses. It is much more serious for everyone, including BP and Halliburton (which are clients) and Transocean (which is not).

No company operating in the Western business world today will ever be free of intense scrutiny. And so much has been written, broadcast and screamed about what ought to be done, should have been done – including nationalization of the offshore wells and lynching oil company executives – well, Signalwriter isn’t going to add to the load.

Except to ask you to take the long view. (Hard but not impossible.) The real Schumpeter – Joseph Schumpeter, 1883-1950 – wrote:

Every piece of business strategy acquires its true significance only against the background of that process [of Creative Destruction] and within the situation created by it.

The creative destruction of this offshore drilling event is going to massively affect business and regulatory strategies. The event’s going to change companies and regulators too. Will the effects and the changes be revolutionary…or evolutionary? I don’t have the answer; I look forward to taking part in the dialogue.

PS: I certainly expect some readers will take me to the woodshed because I’m wiritng about branding and marketing in the same post as the tragic events which began with the April 20 explosion and fire that sank the Deepwater Horizon rig. So, dear readers: “There’s lots of copy on these subjects – Google it for yourselves.”