“They wound up stuck on the 50-seat aircraft more than nine hours, three in the air and six on the tarmac outside the terminal in Rochester, Minn.” This is all over the news. All over the blogs. ExpressJet Airlines screwed up so badly, they’re probably talking about it on Venus.
Don’t ever let anyone tell you that this nine-hour coal-mine trap is the price of Americans wanting cheap flights. You are consumers. You are customers. You are...stakeholders! What did you all do? Anything? Nothing.
Here’s what you do: Dial 9-1-1. “Hello, Rochester Emergency Services? We’re being held captive. It’s awful – we can’t get out. The airport. Flight 2816. We CAN’T get out. Help….(fade to gurgle).” Then call the Minnesota State Patrol. Then call WCCO-TV. Then call The New York Times.
You’ve got the most powerful weapon against corporate stupidity in existence...the cell phone. Try using it next time.
Baaa.
2 comments:
Ditto.
Better put the media numbers in my speed dial.
Uhuh! I did the same last night. Thanks for the comment...
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